Shipping policy

We are dedicated to providing you with a hassle-free and efficient shipping experience. We want to ensure that you are informed about our shipping procedures, so please read our shipping policy below:

Processing Time:

  • Once your order is placed and payment is successfully processed, our team will begin the process of preparing your order. We work diligently to have your items ready for shipment within 24-48 hours.

Shipping Methods:

  • To guarantee the secure and timely delivery of your orders, we collaborate with reliable shipping carriers. The shipping method selected for your order will be determined by several factors, including the destination and the size/weight of the package.

Estimated Delivery Time:

  • Standard Shipping: 3–5 business days (plus up to 24 hours for preparation before dispatch)
  • Express Shipping: 1–3 business days (plus 24–48 hours for preparation before dispatch)

Please note: These are estimated timeframes. Actual delivery may vary due to factors beyond our control, such as courier delays, weather, or busy seasonal periods.

Order Tracking:

  • As soon as your order is shipped, we will provide you with a tracking number through email or your customer account. You can use this tracking number to monitor the progress of your shipment online. Kindly note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.

Address Accuracy:

  • To ensure successful delivery, we urge you to double-check and provide an accurate and complete shipping address during checkout. We will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Non-Delivery or Lost Packages:

  • While it is a rare occurrence, if a package is not delivered within the estimated timeframe or is lost in transit, please do not hesitate to reach out to our customer support team. We will immediately initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the specific situation.